Project Communication Management

This chapter covers key concepts related to Project Communication Management.
The knowledge area of Project Communication Management consists of the following processes -

class="basic"Communication Management Processes

Process	Process Group	Key Deliverables
Identify Stakeholders	Initiating	Stakeholders register
Plan Communications	Planning	Communication Management Plan
Distribute Information	Executing	Organization process assets updates
Manage Stakeholders Expectations	Executing	Change requests
Report Performance	Monitoring and Controlling	Performance Reports

Communication Management Plan defines how and when the various stakeholders receive information, and communicate with each other.
Memos, emails are examples of non-formal communication.
The total number of communication channels between n stakeholders is n(n-1)/2. So if there are ten stakeholders in a project, there are 45 channels of communication.
The Identify Stakeholders process involves identifying all persons and organizations that may impact the outcome of project. Project stakeholders may include customers, project team, project sponsor and other persons involved in the project. During stakeholder analysis the power and interest of the stakeholders is plotted with Interest on X-axis and Power on Y-axis. The Inputs, Tools and Techniques, and Output of Identify Stakeholders process is given below.

Identify Stakeholders

Inputs	Tools & Techniques	Outputs
Project Charter	Stakeholder analysis	Stakeholder register
Procrement documents	Expert judgment	Stakeholder management strategy
Enterprise environmental factors
Organizational process assets

Plan Communications process involves determining what kind of information should be shared with which project stakeholder. This is documented in the Communication management plan. Also documented is how and when the communication needs to be shared with stakeholders. The Inputs, Tools and Techniques, and Output of Plan Communications process is given below.

Plan Communications Process

Inputs	Tools & Techniques	Outputs
Stakeholder register	Communication requirements analysis	Communications management plan
Stakeholder management strategy	Communication technology	Project document updates
Enterprise environmental factors	Communication models
Organizational process assets	Communication methods

Throughout the project duration, information is shared with stakeholders as planned. This sharing of information is part of the Distribute Information process. The Inputs, Tools and Techniques, and Output of Distribute Information process is given below.

Distribute Information

Inputs	Tools & Techniques	Outputs
Project management plan	Communication methods	Organizational process assets updates
Performance reports	Information distribution tools
Organizational process assets

As part of the Manage Stakeholder Expectations process, the project manager works with the stakeholders, understands and addresses their needs and expectations. The Inputs, Tools and Techniques, and Output of Manage Stakeholder Expectations process is given below.

Manage Stakeholder Expectations Process

Inputs	Tools & Techniques	Outputs
Stakeholder register	Communication methods	Organizational process assets updates
Stakeholder management strategy	Interpersonal skills	Change requests
Project management plan	Management skills	Project management plan updates
Issue log		Project document updates
Change log
Organizational process assets

The Report Performance process involves sharing the project status reports and measurements with appropriate stakeholders.

Report Performance Process

Inputs	Tools & Techniques	Outputs
Project Management Plan	Variance analysis	Performance reports
Work performance information	Forecasting methods	Organizational process assets updates
Work performance measurements	Communication methods	Change requests
Budget forecasts	Reporting systems
Organizational process assets